John Gracia

Guest Care Associate at Topgolf | 2019 - 2020

• Effectively resolved issues and inquiries for guests with memberships, ensuring their satisfaction and membership retention.
• Provided guests with real-time wait time information and assisted in making reservations, enhancing their overall experience.
• Efficiently handled general inquiries, freeing up capacity for each venue and contributing to smoother operations.

University Program Coordinator at Texas Instruments by Harte Hanks | 2015 - 2018

• Acted as the primary point of contact for students while providing essential support to account managers.
• Coordinated and executed successful workshops and events on behalf of account managers, tailoring them for targeted universities.
• Analyzed customer behavior and market trends, offering valuable insights and maintaining detailed records of donation agreements.
• Leveraged engineering expertise to create impactful marketing content and provide guidance to marketing departments.
• Collaborated with planning teams to forecast product requirements, streamlining the donation request process.

Technical Support Representative at Texas Instruments by Harte Hanks | 2014

• Provided expert guidance in interpreting data sheets and troubleshooting issues across all product lines.
• Assisted customers in product selection and offered solutions when crossing competitors' products.
• Offered technical support by addressing customer inquiries related to thermal calculations and models.

Customer Support Representative at Texas Instruments by Harte Hanks | 2013

• Ensured rapid response times for all inquiries received via phone, email, and chat, providing prompt assistance to customers.
• Proficiently handled order entry, resolved errors, managed orders, and tracked shipments, contributing to a seamless customer experience.
• Effectively delivered product-related quality and environmental information in the requested formats to meet customer needs.

Lead Teller at Wells Fargo National Bank | 2012 - 2013

• Played a pivotal role in identifying and delivering tailored financial solutions to meet customers' needs.
• Exemplified exceptional customer service, effectively safeguarding customers against potential fraud attempts.
• Demonstrated strong multitasking skills while maintaining accountability for handling significant sums of money.

Undergraduate Research Assistant at the University of Texas at Dallas | 2011 - 2012

• Collaborated on various research projects and successfully automated lab equipment using LabVIEW.
• Actively participated in brainstorming sessions, contributing creative ideas, and effectively communicated project results to clients.
• Maintained a strong focus on lab safety protocols while collecting and aggregating data, leading to the implementation of innovative solutions.

Assistant Manager at Sprint by TCC | 2008 - 2009, Seasonal 2010 - 2011

• Delivered award-winning customer service while consistently exceeded sales targets; contributing to the store's success.
• Played a key role in facilitating the growth of new employees by providing comprehensive training in both sales and technical support.
• Effectively managed day-to-day store operations, including inventory management and overseeing deposit processes.

Desk Assistant at American Campus Communities | 2010 - 2011

• Demonstrated the ability to respond to emergency situations promptly and maintain a calm and composed demeanor, ensuring the safety and well-being of residents.
• SActed as a vital liaison between residents and administrative staff, facilitating effective communication and addressing residents' needs.
• Successfully resolved residents' issues, fostering a positive living environment within the community.